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Webinar: Survival to revival: Embracing the new normal

India like most of the world, was caught unaware when the pandemic erupted. However, we were amongst the first countries to take measures to control its spread by introducing full screening and voluntary quarantine for passengers returning from international destinations. Even today with the lockdown,Indiais among the countries with the strictest measures.Needless to say, these measures have taken a heavy toll and the economy has had to pay the price for it. Amongst all the industries, travel and hospitality is by far the most impacted. In the last several decades the world has seen many crises but at no time has the performance of the industry dipped to these levels. Most hotels are shut today while others are operating at very low occupancies serving guests who have been stuck due to the lockdown. Even with the proposed graded opening from June 2021 it will be a while before people feel confident to stay in a hotel and travel without fear, such has been the battering of consumer confidence. Further, with most companies having suffered during this period it is very likely that they will cut down non-essential travelling. Food and Beverage demand will also continue to suffer as people will be wary of large crowds and mindful of social distancing.For many other companies including Hospitality Industry, we believe the mediumterm focus should be on revival i.e. re-opening of any closed properties. This would involve creating new SOP’s for receiving guests, defining new rules for cleaning and housekeeping so that the team and guests can feel safe in the environment and it will allow them to refurbish some of the existing properties to serve the guests better. Last but not the least there has to be a sales and marketing plan which targets customers with customized packages and cancellation friendly offers. In the long run hotel companies need to be building healthy availability of capital through both debt and equity. Going back to business as usual is no longer a choice for the industry. There will certainly be a new normal that everyone will have to adjust to. This will involve firstly a very high degree of awareness to understand the altered context. Changes will have to be made across the board and at every touch point in the guest journey from customer acquisition to maintaining customer relationships. Teams will have to be restructured and multi skilling will no longer be ‘nice to have’ but ‘imperative’. Some areas within the existing hotel will have to be repurposed. The space program of all hotels under planning will have to be relooked at. Only the fittest and most compliant companies with deep reserves will survive. But the ones that do emerge on the other side albeit ‘battle scarred’ will start a new innings which will be much stronger than the current one.

In order to address the issue, MMICT& BM (Hotel Management) is organizing a webinar on the Survival to revival: Embracing the new normal

Before the onset of the coronavirus pandemic, the Indian Hospitality had gained momentum and looked promising. However, the disruption caused by this Pandemic has impacted the hotel market across different levels.The webinar will discuss what is happening and what lies ahead. 

The panel for the webinar includes industry experts

Ms. Minza Reem Khan
Dy. Manager – Human Resource
The Lalit Chandigarh

Ms. Poonam
HR Manager
Hotel Bella vista punchkula

Mr. Mohit kumar
Asst. Learning &Development Manager – Cluster
Radisson & country Inn & Suites by Radisson Chandigarh Zirakpur

Theme: Survival to revival: Embracing the new normal

Date: 23rd June, 2021

Time: 02:00 pm Onwards

Speakers :

1. Ms. Minza Reem Khan
Dy. Manager – Human Resourse
The Lalit Chandigarh
Time Allot: 2:15 pm to 2: 35 pm

She is Working as Human Resources & Payroll Manager with over 11+years of progressive experience augmented by a strong post-secondary background in Human Resources and Administration. Experienced in Payroll Administration, Benefits/Compensation Administration, Talent/Performance Management, Recruitment/Selection, Training/Development, HR Policy and Organizational Design, Contract Negotiation, Job Costing Analysis, People Management, Progress Improvement, and Strategic Planning. Proven ability to function as a Strategic HR Manager and develop and implement successful human resources management strategies to support corporate mandate.

2. Ms. Poonam
HR Manager
Hotel Bella vista punchkula
Time Allot : 2: 40 pm to 3: 05 pm

She started her carrier with ITC group and further worked with Holiday inn and again back to ITC she looking after HR and Training at Welcome Hotel Bella Vista. She is having 9 years of experience and since 2016 she is working with Welcome hotel Bella vista. She is very Creative and innovative thinker with effective human resources management and goal setting abilities combined with superior leadership, team building, communication, interpersonal, and presentation skills. Self-motivated with the ability to excel in a fast-paced environment; communicate effectively at all levels; manage competing priorities; and adapt readily to new challenges.

3. Mohit kumar
Asst. Learning &Development Manager – Cluster
Radisson & country Inn & Suites by Radisson Chandigarh Zirakpur
Time Allot: 3:10 pm to 3: 20 pm

Mr. Mohit Passed out from IHM pusa in 2013 after that he completed his MBA in Hospitality. he started his careers with ITC Hotel as Steward also having a 3years of Experience in food and Beverage Service as Food and Beverage supervisor then worked with Sarovar hotels and resorts as Asst. Manager training. He is having total 7 years of Experience. Now he is Working with Radisson Hotel Group as cluster training manager.

Specialization :

  • To instruct, guide and motivate the students and staff and plan their training schedules.
  • Training need analysis.
  • Training activities like team building,games etc.
  • To use innovative training methodologies and techniques.
  • To coordinate closely with the HODs and conduct training sessions.
  • To take care of Employee on-boarding formalities.
  • To maintain the records of Industrial Trainees & Employee documents.

Cordinators :

Ms Rekha Kaushik

Mr. Sandeep Raheja

Organized by :

MMICT & BM (HOTEL MANAGEMENT), Maharishi Markandeshwar (Deemed to be University) , Mullana- Ambala.


  • Maharishi Markandeshwar (DEEMED TO BE UNIVERSITY) Mullana, Ambala (Haryana)
  • +91-1731-274475, 76, 77, 78 | Toll Free: 1800 2740 240
  • [email protected]

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